Privacy Policy

CU Share Ltd – Privacy Policy

Effective Date: 1st January 2025

At CU Share Ltd, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information about our credit union clients, partners, and website visitors.

Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, job title, company name, and other business contact details.

• Business Information: Information related to the services we provide, including documents, onboarding materials, and communication history.

• Website Data: Usage data, IP addresses, cookies, and analytics information to improve our website experience.

• Financial Information: Payment details and related financial data (for billing and invoicing).

How We Use Your Information

We use your information for the following purposes:

• To provide and manage our shared services.

• To communicate with you regarding projects, onboarding, and service delivery.

• To manage contracts, invoicing, and payments.

• To improve our services and website.

• To comply with legal and regulatory obligations.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: When data is required to deliver services or fulfill agreements with your credit union.

• Legitimate interest: For business purposes such as improving services and managing relationships.

• Consent: When you have given explicit permission for specific activities.

• Legal compliance: When necessary to meet regulatory or legal requirements.

Sharing Your Information

We may share your information under the following circumstances:

• Service Providers: Trusted third-party providers who assist in delivering services (e.g., IT platforms, payment processors, compliance advisors).

• Legal Compliance: When required by law, regulation, or legal process.

• Business Transactions: In the event of a merger, acquisition, or asset sale.

We will never sell your personal data to third parties.

Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and encryption.

• Regular security audits.

• Restricted access to personal data by authorised personnel only.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law and regulatory obligations.

Your Rights

You have the right to:

• Access and obtain a copy of your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data (where applicable).

• Object to the processing of your data for direct marketing or other purposes.

• Withdraw consent for processing at any time.

To exercise these rights, please contact us at info@cushare.co.uk.

Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies via your browser settings. For more details, please see our Cookie Policy.

Third-Party Links

Our website may include links to external websites. CU Share Ltd is not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our business practices, services, or legal obligations. Any updates will be published on our website with a revised effective date.

Contact Us

If you have questions or concerns about this privacy policy, please contact us:

CU Share Ltd

13 Elmbank Street

Glasgow, Scotland, G2 4PB 

Email: info@cushare.co.uk